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SHIPPING & RETURNS

SHIPPING POLICY

Where are you based?

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We are based in Birmingham, UK.

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Do you offer returns and exchanges?

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Yes we do. Please see further details on our returns and exchanges page.

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How does shipping work?

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CELIYA HOME partners with Royal Mail and all UK orders will be sent via 2nd Class Delivery shipping unless you upgrade at the checkout . For orders that have a chosen delivery date we will use Royal Mail shipping to target the specified delivery date.

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How much does shipping cost?

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Our each product has different shipping cost. Please check the information on the product page. 

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Do you ship internationally?

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Yes we do. International shipping we are offering is International Standard Delivery which does not include a tracking number. If you want a tracking number, please upgrade your shipment at checkout. 

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What happens if I need to change any of my delivery instructions? 

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Please don't hesitate to contact us if you have any question or problem regarding the delivery at celiyahome@gmail.com

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RETURN & EXCHANGE POLICY

We hope you are happy with your purchase, but if for any reason you require a refund or exchange, we offer a "no quibbles refund and exchange guarantee". All we ask is that you must notify us within fourteen days at celiyahome@gmail.com and that the item is returned, unused and in its original packaging.

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What details to I need to provide for a refund?

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Please email us at celiyahome@gmail.com with your order number, and we promise to get back to you within 24 hours with further instructions. 

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What happens if I need an urgent replacement or exchange?

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We understand that items may on the rare occasion become damaged in transit or you may have a change of mind when you receive an item. If this is the case, then please use the chat assistant on our website whereby you can speak directly to customer services.

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Will I be responsible for return postal charges?

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For all damaged items we will provide pre-paid returns shipping label via Royal Mail. For any other return or exchange, then the buyer is responsible for all costs associated with returns. We recommend you use a tracked service as we are not responsible for items lost or damaged in the post.

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Cancellations and Amendments

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Please contact us via either email at celiyahome@gmail.com or use the chat assistant on the website to notify us and we will try to help ASAP.

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