SHIPPING & RETURNS
Where are you based?
We are based in Birmingham, UK.
Do you offer returns and exchanges?
Yes we do. Please see further details on our returns and exchanges page.
How does shipping work?
CELIYA HOME partners with Royal Mail and all UK orders will be sent via 2nd Class Delivery shipping unless you upgrade at the checkout . For orders that have a chosen delivery date we will use Royal Mail shipping to target the specified delivery date.
How much does shipping cost?
Our each product has different shipping cost. Please check the information on the product page.
Do you ship internationally?
Yes we do. International shipping we are offering is International Standard Delivery which does not include a tracking number. If you want a tracking number, please upgrade your shipment at checkout.
What happens if I need to change any of my delivery instructions?
Please don't hesitate to contact us if you have any question or problem regarding the delivery at firstname.lastname@example.org
RETURN & EXCHANGE POLICY
We hope you are happy with your purchase, but if for any reason you require a refund or exchange, we offer a "no quibbles refund and exchange guarantee". All we ask is that you must notify us within fourteen days at email@example.com and that the item is returned, unused and in its original packaging.
What details to I need to provide for a refund?
Please email us at firstname.lastname@example.org with your order number, and we promise to get back to you within 24 hours with further instructions.
What happens if I need an urgent replacement or exchange?
We understand that items may on the rare occasion become damaged in transit or you may have a change of mind when you receive an item. If this is the case, then please use the chat assistant on our website whereby you can speak directly to customer services.
Will I be responsible for return postal charges?
For all damaged items we will provide pre-paid returns shipping label via Royal Mail. For any other return or exchange, then the buyer is responsible for all costs associated with returns. We recommend you use a tracked service as we are not responsible for items lost or damaged in the post.
Cancellations and Amendments
Please contact us via either email at email@example.com or use the chat assistant on the website to notify us and we will try to help ASAP.